R P asked:


I have 3 years of experience as executive housekeeper in a small 120 rooms hotel.
They hired me after 2 months of interviewing.
My task will be raise the bar of afternoon shift.They are not satisfied and I am supposed to fix it.
I was so close to my employees in the small hotel and I used very friendly approach.I know I have to change my approach, everybody will be watching me and expect the results.
Can you give me any advice how to start, set up action plan,get to know people.
My style is to be friendly and nice(I know how hard the housekeeping job is) I am not sure how to grab it and I know the most important thing is how I start.

Thank you very much for you answers

Ethel