Expedia.com made a mistake and ruied my trip. What should I do?
I booked a very nice luxury hotel through Expedia.com. I paid over $260 for for one night for one room.
But when me and my husband and our baby got there, the hotel told me that the room is not avialble!
They told me that Expedia.com overbooked and we had to move to a different hotel. The different hotel we were transferred was the worst hotel I have ever been and I cried so much and could not enjoy our trip at all.
I talked to Expedia.com customer service and received a refund for the amount I paid for the luxury hotel. And they said they will give me one additional $75 coupon for our next tip.
But I told them I need at least $260 so i can book the same kind of hotel I wanted to stay. After many many many phone calls and e-mails, they told me they will give me TWO $100 coupons. I said OK, I will take them. Let’s end this.
But now they are saying they can only give me ONE $100 coupon for my next trip. What should I do?
Looking for farm themed crib sets
Tags: Luxury Hotel, Mistake, Overbooked
March 20th, 2009 at 12:12 am
Veronica
i think that u should keep calling and write them messages so they cant ignore u and they will give u the right stuff or they should send u on a vacation and they should pay for it!
March 20th, 2009 at 3:25 pm
Kurt
Remind them that they offered you two $100 dollar coupons and that is what you agreed to accept, nothing less. Also write a letter to the CEO of the company and report them to the better business bureau.
Below is expedia contact info found on Chris Elliott’s website, csr.elliott.org. He deals with a lot of travel complaints.
March 23rd, 2009 at 7:00 am
Margaret
Do you have documentation of your agreement? An email or formal letter with the offer? This would be the best.
Otherwise, like someone else said, go straight past customer service and to the top of the list. Some one higher up willl get things straightened out for you.
I’m sorry you had such a crummy time! I don’t blame you for being upset.
Good luck!